FAQ

To place a custom order, just send us an email with your design ideas, any uniform or practice wear photos, team numbers, and your budget. Once we receive the details, we’ll collaborate with you to create the perfect bow for your program. After you approve the digital mockup, we’ll send an online invoice. Production will begin once payment or a purchase order (PO) is received.

One of our favorite things to do is bring your ideas to life through custom bow designs. Whether you're celebrating a championship season, a special event, or creating something completely unique for your team, we love being part of the process. Because custom design requests have grown so much, we're making a small change to help us continue providing the personalized service and creativity you expect from Bom Bows. Beginning immediately, a $50 custom design fee will apply to customers who request custom artwork and design concepts but have not placed an order. Many people are surprised to learn that our designs are not created with AI or automated software. Every custom design is created by a real member of our team, and complex projects can take an hour or more to design, revise, and perfect. We carefully select colors, create artwork, adjust layouts, and make sure every detail is ready for comp and game day. This fee helps cover the time and expertise that go into creating custom designs while allowing us to continue offering the high-quality, personalized experience that sets Bom Bows apart. The good news? If you place an order, the $50 design fee will be credited toward your purchase of that design. We are so thankful for your support of our small business and for trusting us with your team's custom bows. Your excitement and creativity inspire us every day, and we can't wait to keep creating designs you'll love.

Yes! Purchase orders are always accepted from schools & programs. We will need a copy of the signed PO in order to start production of your bows.

Our turn around time varies based on the time of year and how many orders we are currently processing. Turn around times are an estimate and are not guaranteed. To find out what our current TAT is, please send us an email - service@bombows.com

Due to the custom nature of our bows, we DO NOT accept returns on any of our bows. If there is an issue with your order, please contact us directly - service@bombows.com